If you are looking for a news story this is not it. This is a personal saga that I am sharing in the hopes that someone who reads it will have a solution.

Last year I bought a car from my local Ford dealer. Because I keep my cars for a long time, I paid an extra $2200 for an extended service contract. The car now has 13,500 miles on it. I noticed recently that my rear window defogger was not working, so when I took the car in for an oil change yesterday, I asked the dealer to check it. He did. He told me that a part was broken and because of the way it was broken, the only way to fix it was to replace the convertible top at an out-of-pocket cost to me of $2000 plus. Needless to say, I am more than a little upset. I have contacted Ford, and the Dealer. Neither has been much help. I have also put my lawyer on call. The booklet that they gave me when I spent the $2200 for the warranty said the rear window defogger was included.

What do I do now?????????